Terms and Conditions Policy Agreement

Thank you for choosing to work with me. I am committed to providing you with exceptional service. Below, you'll find my Terms of Service and Cancellation Policy. These are designed to ensure a smooth, respectful, and efficient experience for all my clients.

Appointment Booking and Cancellation

Appointments: Appointments can be scheduled through this website. After booking, you will receive a confirmation email with the details of your appointment.

Deposits: Deposits paid to reserve an appointment are non-refundable.

Cancellation Policy: I understand that sometimes schedules change, and you may need to cancel or reschedule your appointment. I kindly ask that you inform me at least 48 hours in advance if you need to cancel or reschedule. This allows me to offer your slot to other clients.

Late Cancellations and No-Shows: Cancellations made less than 24 hours before the scheduled time will incur a cancellation fee of 50% of the service cost. Failure to show up for your appointment will incur a cancellation fee of 100% of the service cost. This fee must be paid before booking your next appointment.

Late Arrivals: If you arrive late, I’ll do my best to accommodate you, but please be aware that your appointment may be shortened or rescheduled to avoid delays for other clients.

Payment

Fees: All fees for services are due in advance of your appointment. A range of debit and credit cards are accepted on my website.

Refunds: Services are non-refundable and non-transferable.

Privacy and Confidentiality

Your privacy is important to me. Personal information collected during booking and sessions is kept confidential and is not shared without your written consent, except as required by law.

Agreement

By booking an appointment, you agree to these terms. I reserve the right to modify these policies at any time, and changes will be effective immediately upon posting the updated terms on my website.

Code of Conduct

When engaged in one-to-one clinical work, I am bound to the standards of conduct, ethics and performance expected of all complementary health practitioners on the Complementary and Natural Healthcare Council (CNHC), a national register accredited by the Professional Standards Authority of the United Kingdom. Here is a link to the Code of Ethics & Performance of the Complementary & Natural Healthcare Council.

Course Bookings and Fees

Course Registration: When you register for a course with me, you're securing a valuable spot in a limited-capacity program designed to provide high-quality instruction.

Payment of Course Fees: Full payment of the course fee is required to complete your registration and secure your place in the course. This fee is due at the time of booking.

Non-Refundable Policy: Please note that course fees are non-refundable. This policy reflects the commitment and resources involved in planning and organising our courses, including securing instructor time and materials.

Course Transfer: While course fees are non-refundable, under certain circumstances, I may offer the option to transfer your enrollment to a different course or a future instance of the same course. This is subject to availability and at the discretion of MiguelMateas Consulting Ltd.

Cancellation by Me: In the rare event that I must cancel a course due to unforeseen circumstances, you will be offered a full refund of the course fee or the option to transfer your enrollment to another course.

Data Protection and GDPR Compliance

I am committed to protecting your personal data and ensuring its confidentiality. All personal information collected through this website and during our sessions is handled with the utmost care and in full compliance with GDPR (General Data Protection Regulation) laws. This means your data is processed lawfully, fairly, and transparently without adversely affecting your rights. I will not share your information with third parties without your consent, except as required by law or as necessary for the provision of my services to you.

Medical Disclaimer

The information provided on this website and in communications and social media messages by Dr Toribio-Mateas is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your GP or other qualified health provider with any questions you may have regarding a medical condition. Always check with your GP for interactions with medications/health conditions before changing your diet or starting to take food supplements.

Dr Miguel Toribio-Mateas, on behalf of MiguelMateas Consulting Ltd.